Senior Information Technology Associate

Job Posting Organization:
The International Organization for Migration (IOM) was established in 1951 and is a Related Organization of the United Nations. It is the leading UN agency in the field of migration, working closely with governmental, intergovernmental, and non-governmental partners to promote humane and orderly migration for the benefit of all. IOM's mission includes saving lives and protecting people on the move, driving solutions to displacement, and facilitating pathways for regular migration. The organization is committed to fostering a respectful, inclusive, and supportive workplace where all employees can thrive professionally and feel valued. IOM operates in numerous countries around the world, providing services and advice to governments and migrants alike, and aims to harness the full potential of migration to strengthen its support to people on the move.

Job Overview:
The Senior Information Technology Associate will operate under the overall supervision of the Senior Resource Management Officer and direct supervision of the Information Technology Officer in the mission. This role involves close coordination with the Information and Communications Technology (ICT) Division Central Team. The primary responsibilities include monitoring all ICT support, security" style="border-bottom: 1px dotted #007bff !important;">security, and compliance issues, providing technical support and recommendations in a complex network environment, and assisting in coordinating problem-solving in a hybrid cloud environment. The associate will also support users with various Microsoft applications and maintain IT inventory for the mission, ensuring compliance with ICT security standards. This position requires a proactive approach to managing IT operations and ensuring that all systems are functioning optimally to support the mission's objectives.

Duties and Responsibilities:
The duties and responsibilities of the Senior Information Technology Associate include: monitoring all ICT support and compliance issues, providing technical support in a complex network environment, assisting in problem-solving in a hybrid cloud environment, supporting users with Windows 11 and Microsoft 365 applications, maintaining IT inventory, ensuring compliance with ICT security standards, administering account lifecycle processes, supervising ICT associates in field locations, implementing IT security controls, providing training to users, and preparing reports and documentation related to ICT operations. The associate will also be responsible for maintaining network connectivity, ensuring operational efficiency, and performing any other tasks as requested by the Information Technology Officer.

Required Qualifications:
Candidates must possess a Bachelor's degree in Computer Science, Information Management Systems, Information Security, or a related field from an accredited institution, along with four years of relevant professional experience. Alternatively, a school diploma with a minimum of six years of relevant experience is acceptable. Professional certifications in Security, Microsoft, and Cisco technologies are advantageous. Candidates should have extensive experience in Information Management and Communications Technology, including administration of IT infrastructure solutions, support and troubleshooting of ICT equipment, and knowledge of IT security implementation.

Educational Background:
The educational background required for this position includes a Bachelor's degree in a relevant field such as Computer Science, Information Management Systems, or Information Security from an accredited academic institution. Alternatively, candidates with a school diploma and significant relevant experience may also be considered. Accredited universities are those listed in the UNESCO World Higher Education Database.

Experience:
Candidates should have extensive experience and wide-ranging knowledge in Information Management and Communications Technology. This includes administration and implementation of IT infrastructure solutions in a multi-site environment, support of WAN/LAN technologies, and troubleshooting of ICT equipment. Experience in identity lifecycle administration and IT security implementation is also required, along with knowledge of networking technologies and experience with Windows Server platforms and Active Directory.

Languages:
Fluency in English is required, both oral and written. A working knowledge of Pashto or Dari is also required, and fluency in all national languages is highly advantageous. Language proficiency will be evaluated during the selection process, which may include written and/or oral assessments.

Additional Notes:
The position may involve working in a fast-paced, multi-location environment and requires effective resource management skills. The role is full-time, and candidates should be prepared to work outside standard hours as needed. IOM has a zero-tolerance policy on conduct incompatible with the aims and objectives of the United Nations and IOM, including discrimination and harassment. The selection process may be used to staff similar positions in various duty stations, and recommended candidates will remain eligible for appointment in a similar position for 24 months. Appointment is subject to medical fitness certification and security clearances.