Information Technology Assistant

Job Posting Organization:
The International Organization for Migration (IOM) was established in 1951 and is a Related Organization of the United Nations. It is the leading UN agency in the field of migration, working closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all, providing services and advice to governments and migrants. The organization operates in numerous countries around the world, focusing on various aspects of migration management and support.

Job Overview:
The Information Technology Assistant will play a crucial role in supporting the Information and Communications Technology (ICT) functions within the IOM mission. Reporting to the Senior Resource Management Officer and the Senior Information Technology Associate, the IT Assistant will be responsible for providing technical support to address ICT issues efficiently and in a timely manner. This position requires a proactive approach to managing a complex network environment that includes Cisco, Meraki, and Microsoft infrastructure. The IT Assistant will also be responsible for end-user support, problem-solving in a hybrid cloud environment, and assisting in the management of IT inventory. The role involves ensuring network connectivity, applying security" style="border-bottom: 1px dotted #007bff !important;">security protocols, and adhering to IOM's global ICT standards and procedures. The IT Assistant will also assist in training users on corporate applications and contribute to the drafting of reports and documentation as necessary.

Duties and Responsibilities:
The duties and responsibilities of the Information Technology Assistant include:

• Providing technical support to address ICT issues in an efficient and timely manner.
• Supporting a complex network environment based on Cisco, Meraki, and Microsoft infrastructure for the entire mission.
• Offering end-user support and problem-solving in a hybrid cloud environment.
• Assisting users with Windows 11, Office 365, Exchange Online, SharePoint Online, and corporate applications such as Oracle and Cisco.
• Managing and maintaining IT inventory for the office.
• Applying security protocols and maintaining all network LAN/WAN equipment for the sub-office.
• Monitoring network connectivity of sub-offices to ensure minimal downtime.
• Administering account lifecycle using One Identity application.
• Adhering to IOM Global ICT standards, procedures, and guidelines. 1
• Providing training to users on corporate applications and security awareness. 1
• Assisting in drafting reports, documentation, and SOPs as needed. 1
• Performing any other tasks as requested by the IT Officer.

Required Qualifications:
The required qualifications for the Information Technology Assistant position include:

• A university degree in Computer Science, Information Management Systems, or a related field from an accredited institution, with a minimum of two years of relevant professional experience; or a high school diploma with four years of relevant professional experience.
• Professional certifications in Microsoft and Cisco are considered a distinct advantage.
• Accredited universities are those listed in the UNESCO World Higher Education Database.

Educational Background:
Candidates must possess a university degree in Computer Science, Information Management Systems, or a related field from an accredited academic institution. Alternatively, a high school diploma with four years of relevant professional experience is acceptable. Professional certifications in Microsoft and Cisco technologies are advantageous and may enhance a candidate's application.

Experience:
Candidates should have experience and a wide-ranging knowledge in Information Management and Communications Technology, including:

• Implementation of IT infrastructure solutions in a multi-site environment, including support of medium to large-scale WAN/LAN technologies and cloud-based servers.
• Support and troubleshooting of ICT equipment hardware and software across multiple platforms and operating systems.
• Experience in identity lifecycle management is an advantage.
• Knowledge of IT security implementation, including MFA, RADIUS, and standard security policies.
• Familiarity with TCP/IP networking, firewalls, routers, switches, VPNs, and telecommunications technologies.
• Understanding of Windows server platforms and Active Directory domain environments is a distinct advantage.
• Experience with IT Service Asset and Configuration Management, including monitoring and inventory applications.

Languages:
Fluency in English is required for all applicants, both oral and written. Additionally, a working knowledge of Pashto or Dari is required. Fluency in all national languages is highly advantageous, and proficiency in these languages will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Additional Notes:
The position may have additional notes regarding contract duration, seniority level, and whether it is full-time or part-time. The recruitment process may involve international or national hiring, and candidates should be aware that any offer made is subject to funding confirmation. Recommended candidates will remain eligible for appointment in similar positions for a period of 24 months. Appointment is contingent upon certification of medical fitness, accreditation, residency or visa requirements, and security clearances. IOM maintains a zero-tolerance policy on conduct incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, harassment, and discrimination. IOM does not charge any fees during the recruitment process and only accepts applications submitted through the IOM e-Recruitment system.