Service Engineer

Job Posting Organization:
NCIA, or NATO Communications and Information Agency, was established to ensure that NATO can communicate securely and reliably, which is crucial for both political consultations and military operations. The organization plays a vital role in enabling NATO's core mission of safeguarding one billion people. With a workforce of approximately 3,500 civilian and military staff, NCIA operates across 30 locations in Europe and North America, focusing on enhancing NATO's digital capabilities, including data-driven decision-making and secure networks.

Job Overview:
As a Service Engineer at CSU Brunssum, you will be responsible for supporting the design, integration, and continuous improvement of ICT services. This role involves defining and prioritizing requirements, reviewing technical solutions, coordinating systems development, and developing technology roadmaps. You will act as a liaison between customers and technical teams, translating operational needs into clear ICT requirements. The position requires strong systems thinking, stakeholder engagement, and the ability to facilitate multidisciplinary technical discussions. Your contributions will be essential in ensuring that customer needs are met and that services are delivered reliably and effectively.

Duties and Responsibilities:
Your primary duties will include defining, prioritizing, and baselining requirements for medium-sized and complex initiatives. You will review technical solutions to ensure they meet architectural, security" style="border-bottom: 1px dotted #007bff !important;">security, privacy, and service-design requirements. Additionally, you will plan and monitor systems development and integration activities, develop roadmaps for future technology and service development, and coordinate complex integration builds and technical reporting. You will also translate customer and operational needs into coordinated ICT requirements and service outcomes, synchronize local incidents and service requests, and serve as a local customer relationship and technical advisory point.

Required Qualifications:
Candidates must possess a strong focus on customer and user needs, demonstrate ownership, initiative, and accountability, and exhibit sound judgment and practical problem-solving skills. Effective collaboration across organizational and professional boundaries is essential, as is the ability to work productively with autonomy. Adaptability and a commitment to continuous improvement are also important, along with a dedication to delivering reliable services and outcomes.

Educational Background:
A Bachelor's degree in a related discipline is required, along with either 2 years of post-related experience or at least 6 years of extensive and progressive relevant experience. Candidates should have experience drafting ICT designs or planning software and system delivery for large C4ISR projects, as well as experience identifying and assessing emerging technologies for integration into larger systems. Developing technology roadmaps and managing relationships with technical stakeholders are also key components of the educational background needed for this position.

Experience:
Candidates should have a minimum of 2 years of relevant experience post-degree or 6 years of extensive experience in related fields. Experience in drafting ICT designs, planning software and system delivery for large C4ISR projects, and managing relationships with both internal and external technical stakeholders is essential. Proven analytical and systems-thinking capabilities, along with the ability to moderate multidisciplinary design discussions, are also required.

Languages:
A thorough knowledge of one NATO language is mandatory, and proficiency in additional languages would be considered advantageous, enhancing communication and collaboration within the NATO framework.

Additional Notes:
Candidates are advised to review the complete Job Description before applying. Any selection or appointment will be subject to required organizational approvals, establishment and funding arrangements, security requirements, and other applicable appointment procedures. Progression through the recruitment process does not guarantee a firm offer of appointment. Candidates should rely only on formally confirmed information regarding applicable employment conditions, benefits, and allowances.