Caseworker

Job Posting Organization:
The International Rescue Committee (IRC) is a global humanitarian organization that responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933, the IRC has been at the forefront of humanitarian response for nearly a century, providing assistance to refugees and displaced persons in over 40 countries. The organization employs thousands of staff worldwide and operates in multiple countries, focusing on various aspects of humanitarian aid including health, education, and economic development. The IRC is committed to upholding the values of integrity, service, equality, and accountability in all its operations.

Job Overview:
The Caseworker position is a vital role within the IRC, focusing on providing comprehensive support to vulnerable populations, particularly refugees and asylees. The Caseworker is tasked with addressing barriers to safety and wellness, ensuring that clients receive the necessary resources and support tailored to their unique circumstances. This includes working with single-headed refugee households, survivors of domestic violence, older refugees, youth without guardians, and those facing mental health challenges or physical disabilities. The Caseworker will engage in strengths-based, client-centered case management, collaborating closely with clients to develop individualized service plans that align with their needs and preferences. The role requires a proactive approach to navigating social service systems, assisting clients in applying for benefits, and maintaining thorough documentation of services provided. The Caseworker will also be involved in community outreach, fostering relationships with service providers, and promoting team engagement within the IRC.

Duties and Responsibilities:
The Caseworker's responsibilities encompass a wide range of tasks aimed at supporting clients effectively. Key duties include: determining client eligibility for case management services, conducting intake assessments, and reviewing program expectations with clients. The Caseworker will develop individualized plans for clients enrolled in various programs, assist them in navigating social service systems, and help them apply for benefits. Regularly recording services and evaluating client progress is essential to ensure that clients are on track to meet their goals. The Caseworker will also conduct community outreach, maintain a network of service providers, and provide clients with orientation on topics such as social support networks and healthcare navigation. In crisis situations, the Caseworker will respond appropriately, seeking guidance from supervisors as needed. Additionally, the role may involve training and guiding volunteers and interns, promoting team cohesion, and adhering to IRC policies and values.

Required Qualifications:
Candidates for the Caseworker position should possess a Bachelor’s degree in social work, public health, or a related field. A minimum of 1-2 years of case management experience with similar populations is required. The ideal candidate will demonstrate strong relationship-building skills, diplomacy, and the ability to work effectively in a multicultural environment. Excellent problem-solving skills, attention to detail, and the ability to manage time effectively are essential. Proficiency in Microsoft Office applications and a valid driver’s license with access to a personal vehicle are also required. Candidates must adhere to the IRC's core values and principles, ensuring integrity and accountability in their work.

Educational Background:
A Bachelor’s degree in social work, public health, or a related field is preferred for this position. This educational background provides the foundational knowledge necessary for understanding the complexities of case management and the specific needs of vulnerable populations, particularly refugees and asylees.

Experience:
The position requires a minimum of 1-2 years of relevant case management experience, particularly with populations similar to those served by the IRC. This experience is crucial for understanding the challenges faced by clients and for effectively navigating the social service systems that support them.

Languages:
Fluency in English, both spoken and written, is mandatory for this position. Additionally, proficiency in languages such as Pashto, Dari, Arabic, Swahili, or Spanish is preferred, as these skills can enhance communication with clients from diverse backgrounds and improve service delivery.

Additional Notes:
This position is expected to end on September 30, 2027, and offers a pay rate ranging from $23.91 to $25.92 per hour, depending on various factors such as labor market conditions and individual candidate experience. The working environment includes a combination of standard office settings, remote work, and field time within the service delivery area. Reliable transportation is required for regular travel throughout the service area, and occasional evening work may be necessary. The IRC is an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace.