Information Systems Assistant (ERP)

Job Posting Organization:
The Office of the High Commissioner for Human Rights (OHCHR) is a part of the United Nations system, established in 199

• Its mission is to promote and protect human rights globally, ensuring that all individuals can enjoy their rights and freedoms. The OHCHR operates in various countries around the world, working with governments, civil society, and other stakeholders to uphold human rights standards. The organization employs a diverse workforce dedicated to advancing human rights and addressing violations. It is headquartered in Geneva, Switzerland, and has a significant presence in multiple countries, focusing on various human rights issues.

Job Overview:
The Information Systems Assistant (ERP) position is situated within the Enterprise Resource Planning Management Section (ERPMS) of the OHCHR. The role involves supporting the implementation and management of ERP systems, specifically focusing on the Umoja system. The assistant will be responsible for testing new ERP releases, processing user access requests, and assisting in the deployment of ERP functionalities. This position requires strong technical skills, the ability to liaise with various stakeholders, and a commitment to maintaining high standards of service delivery. The assistant will also prepare documentation, conduct training, and provide ongoing support to users, ensuring that the ERP system meets the needs of the organization effectively. The role is critical in ensuring that the ERP system operates smoothly and efficiently, contributing to the overall mission of the OHCHR.

Duties and Responsibilities:
The Information Systems Assistant will undertake a variety of responsibilities, including: participating in the testing and implementation of new ERP releases and functionalities; processing ERP user access requests; serving as a team member in planning and supporting ERP functionalities; monitoring authorized usage of Umoja roles; preparing technical and user documentation; providing support for deployed ERP functionalities; managing support tickets in Jira; drafting correspondence and communications; coordinating ERP deployment projects; keeping abreast of developments in the field; providing guidance to new staff; assisting with data collection and analysis; and performing other duties as assigned. This comprehensive set of responsibilities ensures that the ERP system is effectively managed and that users receive the necessary support to utilize the system efficiently.

Required Qualifications:
Candidates must possess a high school diploma or equivalent. Additionally, a minimum of seven years of experience in information systems or systems administration is required. Candidates should have at least three years of experience as an SAP Enterprise Resource Planning (ERP) security" style="border-bottom: 1px dotted #007bff !important;">Security Liaison Officer or in a similar SAP security role. Experience in providing customer support for SAP ERP systems is essential, and at least one year of experience in data analytics or a related area is desirable. The role demands a strong understanding of ERP systems and the ability to work collaboratively with various stakeholders.

Educational Background:
The educational requirement for this position is a high school diploma or equivalent. While specific job-related qualifications are not detailed, candidates are expected to have a solid foundation in information systems and related fields, which can be gained through formal education or extensive work experience in the area.

Experience:
The position requires a minimum of seven years of relevant experience in information systems, systems administration, or a related area. Candidates should have at least three years of experience specifically in an SAP ERP Security Liaison Officer role or an equivalent SAP security position. Additionally, experience in customer support for SAP ERP systems is mandatory, while experience in data analytics is considered an asset. This level of experience is crucial for effectively managing the responsibilities associated with the role.

Languages:
The working languages of the United Nations Secretariat are English and French. For this position, proficiency in English is required, with a minimum level of UN Level III in reading, writing, listening, and speaking. French is desirable, with a minimum level of UN Level I in all language skills. This language requirement reflects the need for effective communication within the diverse environment of the United Nations.

Additional Notes:
This position is temporarily available for three months, with the possibility of extension depending on the availability of funds. It is subject to local recruitment, meaning that applicants must be authorized to work for the United Nations in Geneva. Selected candidates from outside the duty station will be responsible for their relocation expenses. Staff members subject to local recruitment are not eligible for allowances or benefits exclusive to international recruitment. The position may also be limited to internal candidates who have been recruited through a competitive examination or selection process. The United Nations emphasizes the importance of diversity and inclusion in its recruitment process, ensuring equal opportunities for all candidates.