Job Description
Job Posting Organization:
The Danish Refugee Council (DRC) is one of the world’s leading non-governmental organizations (NGOs) focused on responding to displacement. Established in 1956, DRC has been registered in Sudan since 2004 and has been delivering life-saving programming in various sectors including protection, emergency response, shelter, security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security and livelihoods, disaster risk reduction, camp management, and humanitarian mine action. The organization operates in multiple regions within Sudan, including Central Darfur, South Kordofan, Gedaref, Port Sudan, and White Nile. DRC is dedicated to addressing the needs of one of the largest displaced populations in Africa, which includes over 3.7 million internally displaced people and more than 1.1 million refugees from various countries such as South Sudan, Ethiopia, Eritrea, Central African Republic, Chad, Yemen, and Syria. The organization is committed to providing effective humanitarian assistance amidst the ongoing political crisis, economic and social turmoil, and the challenges posed by disease outbreaks and conflict.
Job Overview:
The Support Services Team Leader is responsible for coordinating all support functions at the DRC Gedaref office. This position plays a crucial role in ensuring compliance with DRC procedures and guidelines, contributing to the development of area strategies, and translating these strategies into actionable plans and daily tasks. The role involves providing support and technical guidance to all operations within the area of responsibility, ensuring that support services align with program needs. The Team Leader will manage support staff across various departments, including Finance, HR & Admin, and Supply Chain & Logistics, while also being a member of the Area Management Team. The position requires a proactive approach to operational support, budget management, and adherence to DRC and donor policies, ensuring quality support for project implementation and effective communication with local authorities and stakeholders.
Duties and Responsibilities:
The Support Services Team Leader will have a diverse set of responsibilities that may be adapted based on the specific context and needs of the job location. Key duties include advising and supporting Project Managers and Support Staff in implementing support-related Standard Operating Procedures (SOPs), ensuring strong coordination with Country Office support departments, and acting as the focal point for communication between the Country Office and the Area Office. The Team Leader will oversee the implementation of risk mitigation measures, compliance checks, and ensure adherence to the Securing Supporting Documentation (SSD) SOP and the Country Office Data Management System. Additionally, the role involves managing support resource allocation in line with the Master Budget, ensuring effective budgetary control, and maintaining accountability in financial documentation. The Team Leader will also oversee HR procedures, including recruitment, development, performance management, and ensure that support services are tailored to meet program needs. Furthermore, the position requires the Team Leader to facilitate training for program staff on finance, logistics, and HR procedures, and to ensure the safety and security of DRC staff and assets in operational areas.
Required Qualifications:
Candidates for the Support Services Team Leader position should possess a minimum of 5 years of relevant work experience, with at least 2 years in a management role. A strong understanding of cost planning, budgeting, and financial reporting is essential, along with experience in managing HR and administrative teams. Familiarity with procurement procedures specific to international non-governmental organizations (INGOs) and experience working on donor-funded projects are also required. Candidates must demonstrate full professional proficiency in both English and Arabic, as effective communication in these languages is critical for the role.
Educational Background:
The educational qualifications required for the Support Services Team Leader position include a Bachelor’s degree in fields such as supply chain management, logistics, procurement, finance, accounting, human resources, business administration, or other closely related disciplines. Proficiency in computer skills, particularly with the MS Office suite, is also necessary to perform the duties of the role effectively.
Experience:
The position requires candidates to have a minimum of 5 years of relevant work experience, with at least 2 years in a management capacity. This experience should ideally encompass a range of support functions, including finance, HR, and logistics, particularly within the context of humanitarian operations or international development.
Languages:
Fluency in both written and spoken English and Arabic is mandatory for this position. This bilingual proficiency is essential for effective communication with diverse stakeholders, including local authorities, program staff, and international partners.
Additional Notes:
The Support Services Team Leader position is a National Regular Contract with a contract length of 12 months. The salary range starts from USD 2,015 per month, and the duty station is Gedaref. The start date for this position is as soon as possible, and the closing date for applications is set for 8/11/202
The Danish Refugee Council (DRC) is one of the world’s leading non-governmental organizations (NGOs) focused on responding to displacement. Established in 1956, DRC has been registered in Sudan since 2004 and has been delivering life-saving programming in various sectors including protection, emergency response, shelter, security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security and livelihoods, disaster risk reduction, camp management, and humanitarian mine action. The organization operates in multiple regions within Sudan, including Central Darfur, South Kordofan, Gedaref, Port Sudan, and White Nile. DRC is dedicated to addressing the needs of one of the largest displaced populations in Africa, which includes over 3.7 million internally displaced people and more than 1.1 million refugees from various countries such as South Sudan, Ethiopia, Eritrea, Central African Republic, Chad, Yemen, and Syria. The organization is committed to providing effective humanitarian assistance amidst the ongoing political crisis, economic and social turmoil, and the challenges posed by disease outbreaks and conflict.
Job Overview:
The Support Services Team Leader is responsible for coordinating all support functions at the DRC Gedaref office. This position plays a crucial role in ensuring compliance with DRC procedures and guidelines, contributing to the development of area strategies, and translating these strategies into actionable plans and daily tasks. The role involves providing support and technical guidance to all operations within the area of responsibility, ensuring that support services align with program needs. The Team Leader will manage support staff across various departments, including Finance, HR & Admin, and Supply Chain & Logistics, while also being a member of the Area Management Team. The position requires a proactive approach to operational support, budget management, and adherence to DRC and donor policies, ensuring quality support for project implementation and effective communication with local authorities and stakeholders.
Duties and Responsibilities:
The Support Services Team Leader will have a diverse set of responsibilities that may be adapted based on the specific context and needs of the job location. Key duties include advising and supporting Project Managers and Support Staff in implementing support-related Standard Operating Procedures (SOPs), ensuring strong coordination with Country Office support departments, and acting as the focal point for communication between the Country Office and the Area Office. The Team Leader will oversee the implementation of risk mitigation measures, compliance checks, and ensure adherence to the Securing Supporting Documentation (SSD) SOP and the Country Office Data Management System. Additionally, the role involves managing support resource allocation in line with the Master Budget, ensuring effective budgetary control, and maintaining accountability in financial documentation. The Team Leader will also oversee HR procedures, including recruitment, development, performance management, and ensure that support services are tailored to meet program needs. Furthermore, the position requires the Team Leader to facilitate training for program staff on finance, logistics, and HR procedures, and to ensure the safety and security of DRC staff and assets in operational areas.
Required Qualifications:
Candidates for the Support Services Team Leader position should possess a minimum of 5 years of relevant work experience, with at least 2 years in a management role. A strong understanding of cost planning, budgeting, and financial reporting is essential, along with experience in managing HR and administrative teams. Familiarity with procurement procedures specific to international non-governmental organizations (INGOs) and experience working on donor-funded projects are also required. Candidates must demonstrate full professional proficiency in both English and Arabic, as effective communication in these languages is critical for the role.
Educational Background:
The educational qualifications required for the Support Services Team Leader position include a Bachelor’s degree in fields such as supply chain management, logistics, procurement, finance, accounting, human resources, business administration, or other closely related disciplines. Proficiency in computer skills, particularly with the MS Office suite, is also necessary to perform the duties of the role effectively.
Experience:
The position requires candidates to have a minimum of 5 years of relevant work experience, with at least 2 years in a management capacity. This experience should ideally encompass a range of support functions, including finance, HR, and logistics, particularly within the context of humanitarian operations or international development.
Languages:
Fluency in both written and spoken English and Arabic is mandatory for this position. This bilingual proficiency is essential for effective communication with diverse stakeholders, including local authorities, program staff, and international partners.
Additional Notes:
The Support Services Team Leader position is a National Regular Contract with a contract length of 12 months. The salary range starts from USD 2,015 per month, and the duty station is Gedaref. The start date for this position is as soon as possible, and the closing date for applications is set for 8/11/202
- The Danish Refugee Council offers various benefits, including two bonuses during Eid festivals, medical insurance allowance, end-of-service benefits, and opportunities for professional growth and development. The organization emphasizes equal opportunity in employment and encourages female candidates to apply to promote gender parity in staffing.
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We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.