World Bank E-T Consultant

Job Posting Organization:
The World Bank Group (WBG) is a global development cooperative established to provide financial and technical assistance to developing countries. Founded in 1944, it is owned by 189 member countries and is the largest development bank in the world. The WBG's mission is to reduce poverty and support development by providing loans, guarantees, risk management products, and advisory services to middle-income and creditworthy low-income countries. The organization operates in over 150 locations worldwide, addressing regional and global challenges through its various initiatives and programs. For more information, visit www.worldbank.org.

Job Overview:
The position of E-T Consultant at the World Bank involves working within the Information and Technology Solutions (ITS) Vice Presidential Unit (VPU). This role is crucial for enabling the World Bank Group to achieve its mission of ending extreme poverty and promoting shared prosperity. The consultant will be responsible for delivering transformative information and technologies to staff across the globe. The role requires a strong focus on technology strategy, ensuring that technological investments align with the Bank Group's mission and business objectives. The consultant will work closely with the Technology Platforms Team (ITSPL) to develop and implement secure, cloud-first IT platforms that enhance organizational agility and drive technology-enabled innovation.

Duties and Responsibilities:
The E-T Consultant will lead the delivery of Enterprise Observability and AIOps, which includes designing, building, and operating monitoring, logging, metrics, tracing, and event platforms such as Dynatrace across hybrid cloud and on-premises environments. The consultant will deliver observability as code by utilizing Terraform, GitOps, and CI/CD pipelines to manage dashboards, alerts, SLOs, and instrumentation as version-controlled, repeatable code. Additionally, the consultant will materialize Site Reliability Engineering (SRE) practices into operation by defining Service Level Indicators (SLIs) and Service Level Objectives (SLOs), managing error budgets, and strengthening incident response processes. The role also involves engineering AIOps capabilities to deliver anomaly detection, event correlation, alert noise reduction, auto-remediation, and predictive insights that minimize manual effort. The consultant will set and enforce standards for telemetry, logging, and instrumentation, enabling self-service at scale by providing templates, documentation, and runbooks for teams to onboard and manage their observability independently. Collaboration with Cloud, DevEx, DevOps, security" style="border-bottom: 1px dotted #007bff !important;">Security, and application teams is essential, as the consultant will advise on reliability architecture and support IT Service Management (ITSM), security, disaster recovery, and business continuity requirements.

Required Qualifications:
Candidates for the E-T Consultant position should possess a strong background in information technology and systems engineering. They should have experience with cloud computing, observability tools, and AIOps practices. A solid understanding of DevOps methodologies and practices is essential, along with proficiency in using tools such as Terraform, GitOps, and CI/CD pipelines. The ideal candidate should also have experience in defining and managing SLIs and SLOs, as well as familiarity with incident response and reliability reporting processes. Strong analytical and problem-solving skills are required, along with the ability to collaborate effectively across teams and departments.

Educational Background:
A bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is required for the E-T Consultant position. A master's degree or equivalent advanced degree is preferred and may be advantageous in the selection process. Relevant certifications in cloud technologies, DevOps, or Site Reliability Engineering would also be beneficial.

Experience:
The position requires a minimum of 5 years of relevant experience in information technology, systems engineering, or a related field. Candidates should have a proven track record of successfully delivering technology solutions in complex environments, particularly in roles that involve cloud computing, observability, and AIOps. Experience working in international organizations or development contexts is a plus.

Languages:
Fluency in English is mandatory for this position. Proficiency in additional languages, particularly those spoken in developing countries, would be considered an asset and may enhance a candidate's application.

Additional Notes:
This position is a full-time role within the World Bank Group, and the consultant will be expected to work collaboratively with various teams across the organization. The contract duration and specific compensation details will be discussed during the interview process. The World Bank Group is committed to diversity and inclusion and encourages applications from qualified candidates regardless of nationality.