General Protection Officer – Case Management

Job Posting Organization:
The Danish Refugee Council (DRC) is one of the world’s leading non-governmental organizations (NGOs) focused on responding to displacement. Established in 1956, DRC has been registered in Bangladesh since 201

• The organization has grown significantly in response to various humanitarian crises, particularly the Rohingya influx in 2017, which led to the launch of an integrated program of support to the government in site management, shelter/NFI, and protection. DRC operates in multiple countries, providing assistance to displaced populations and advocating for their rights. The organization employs thousands of staff globally and is committed to delivering high-quality humanitarian assistance while promoting sustainable solutions for affected communities.

Job Overview:
The General Protection Officer – Case Management is a pivotal role within the DRC's protection program in Bangladesh. This position is responsible for the high-quality implementation of case management activities, ensuring that individual protection cases are managed effectively. The officer will work under the technical guidance of the Protection Manager and Coordinator, with direct supervision from the Protection Team Leader (PTL). The role requires the officer to maintain collaborative relationships with various humanitarian actors and governance structures, actively representing DRC in field-level coordination platforms. The officer will ensure compliance with donor requirements and DRC’s internal policies regarding reporting, accountability, and data protection, thereby contributing to the overall effectiveness of the protection program.

Duties and Responsibilities:
The General Protection Officer will undertake a variety of core tasks, including conducting assessments of individual protection risks identified during daily activities and providing Individual Protection Assistance (IPA) as needed. The officer will identify cases requiring urgent intervention and provide direct accompaniment to service points to ensure access and support. Training and guidance will be provided to field-level protection volunteers to enhance their capacity in identifying and assisting persons of concern. The officer will collaborate with the Protection Team Leader to develop work plans, set priorities, and participate in regular case management meetings. Maintaining accurate and confidential case documentation and protection data is essential, as is contributing to internal and donor reporting by providing relevant information on protection trends and challenges. Building strong relationships with stakeholders, including administrative authorities and community-based structures, is crucial for effective service delivery. The officer will also represent DRC in relevant coordination forums and ensure compliance with operational procedures, including those related to security" style="border-bottom: 1px dotted #007bff !important;">security and administration.

Required Qualifications:
Candidates must possess a minimum of 2-3 years of relevant work experience in a humanitarian organization, with at least 2 years in the protection sector, particularly in the context of the Rohingya refugee response. A strong understanding of protection case management, community-based protection, and protection monitoring is essential. Prior experience with an international or local NGO or United Nations agency is required. Proficiency in Chittagonian and Rohingya dialects is crucial for effective community engagement, along with strong communication skills in both written and spoken English and Bengali. Basic knowledge of narrative reporting and the ability to contribute to case summaries and donor reports is also necessary. Candidates should demonstrate a willingness to work in challenging field environments and possess strong organizational and time management skills.

Educational Background:
The position requires a minimum of a university degree in social sciences, such as Social Work, Anthropology, Psychology, Development Studies, law, or relevant disciplines. A master’s degree in a relevant field is preferable, as it may enhance the candidate's understanding of the complexities involved in protection work and case management.

Experience:
The ideal candidate should have a minimum of 2-3 years of relevant work experience in a humanitarian organization, specifically within the protection sector. Experience working with the Rohingya refugee response is highly desirable, as it provides the necessary context and understanding of the challenges faced by displaced populations.

Languages:
Fluency in English and Bengali, both written and spoken, is mandatory. Proficiency in Chittagonian is also required to facilitate communication with Rohingya speakers. This linguistic capability is essential for effective engagement with the community and ensuring that protection services are accessible to those in need.

Additional Notes:
The position is a national employment contract with an employment band of H. The start date is as soon as possible, and the duty station is in Cox’s Bazar. The closing date for applications is 17 October 202

• The organization offers various benefits, including two bonuses paid on a pro-rata basis with the monthly salary, mobile and relocation allowances, leave encashment, group life insurance including family dental and optical benefits, and gratuity. DRC promotes an excellent working environment and provides opportunities for growth and various learning and development platforms. All employees are expected to demonstrate DRC's five core competencies, which include striving for excellence, collaborating, taking the lead, communicating effectively, and demonstrating integrity. DRC is committed to gender equality and encourages female candidates to apply to bridge the gender gap.