CFM Officer

Job Posting Organization:
The Norwegian Refugee Council (NRC) is a global humanitarian organization established to assist people forced to flee their homes due to conflict and crises. Founded in 1946, NRC operates in over 30 countries, providing aid and support to millions of people affected by displacement. The organization is committed to delivering high-quality assistance and advocating for the rights of refugees and internally displaced persons. NRC emphasizes professional growth, innovation, and a supportive work culture, fostering an environment where employees at all levels are given responsibility and encouraged to contribute to the organization's mission.

Job Overview:
The CFM Officer plays a crucial role in supporting the implementation and effective functioning of the Community Feedback Mechanism (CFM) at NRC. This position is designed to ensure that feedback mechanisms are safe, accessible, inclusive, reliable, and effective. The officer will be responsible for ensuring that community feedback is handled appropriately, confidentially, and within required timelines. The role also involves raising awareness among communities and staff/partners, managing CFM data, reporting, accountability, and utilizing feedback for learning and program improvement. The CFM Officer will work closely with various teams to ensure that feedback is integrated into programmatic approaches and that community voices are heard and acted upon.

Duties and Responsibilities:

• Support the implementation of CFM SOPs at the Country Office and/or intervention area level;
• Ensure data related to feedback is entered, updated, cleaned, and managed within CFM systems;
• Assist in organizing awareness sessions for communities and staff on CFM and various feedback channels;
• Contribute to receiving, recording, processing, and following up on community feedback through available channels such as hotlines, suggestion boxes, focal points, assistance offices, or digital systems;
• Ensure the safe, confidential, and appropriate handling of sensitive feedback in accordance with NRC procedures;
• Prepare periodic CFM reports and contribute to the consolidation and analysis of feedback data;
• Assist in capacity building of staff and partners on CFM, particularly on managing sensitive feedback;
• Support the updating and dissemination of referral mechanisms and pathways to relevant teams;
• Ensure compliance with NRC policies, procedures, and guidelines related to accountability to affected populations, protection from sexual exploitation and abuse (PSEA), safeguarding, and Speak-Up; 1
• Perform any other relevant tasks related to the function as delegated by the supervisor.

Required Qualifications:

• Minimum of a Bachelor’s degree in social sciences, development, project management, communication, statistics, or a related field;
• At least 1 to 2 years of relevant experience in accountability, CFM, protection, community engagement, or MEAL;
• Good understanding of accountability principles to affected populations (AAP/CEA), PSEA, safeguarding, and Core Humanitarian Standards (CHS);
• Experience in managing community feedback mechanisms, including receiving, recording, referring, and following up on feedback;
• Strong data entry, management, and analysis skills;
• Proficiency in Microsoft Office, particularly Word, Excel, and Outlook;
• Knowledge of digital tools for data collection and management is an asset;
• Strong written and verbal communication skills in French;
• Proficiency in English is an asset; 1
• Ability to work with diverse population groups in a humanitarian environment; 1
• High level of confidentiality and professional ethics.

Educational Background:
Candidates must possess at least a Bachelor’s degree in a relevant field such as social sciences, development, project management, communication, or statistics. This educational background is essential to understand the complexities of humanitarian work and community engagement effectively.

Experience:
The position requires a minimum of 1 to 2 years of relevant experience in fields such as accountability, community feedback mechanisms, protection, or community engagement. Experience working in humanitarian contexts, particularly in areas affected by conflict or displacement, is highly valued.

Languages:
Fluency in French is mandatory for this position, as it is the primary language of communication within the organization and with the communities served. Proficiency in English is considered an asset, as it may facilitate communication with international teams and partners. Knowledge of Sango, a local language, is also advantageous and can enhance community engagement.

Additional Notes:
The contract duration is for 12 months, with the possibility of renewal depending on funding availability. The position is based in Bouar and Paoua, with approximately 30% of the time expected to be spent in the field. The salary is based on NRC's Grade 5, step 1 of the salary scale for Central African Republic. The desired start date for this position is January 202

• It is important to note that these positions are reserved for candidates of Central African nationality and foreign candidates with the legal right to work in the Central African Republic. NRC is committed to diversity and inclusion and adheres to the principle of equal opportunity. The recruitment process is free of charge, and NRC will never ask for money during the recruitment process. Female candidates are strongly encouraged to apply.