IOM Case Worker

Job Posting Organization:
The International Organization for Migration (IOM) is dedicated to addressing the needs and promoting the rights of migrants. Established to facilitate humane and orderly migration, IOM operates in over 150 countries and has a workforce of more than 17,000 employees. The organization focuses on various aspects of migration, including protection, assistance, and integration of migrants, ensuring their rights are upheld in accordance with law" style="border-bottom: 1px dotted #007bff !important;">international law. IOM's Protection Division (PXD) specifically aims to reduce protection risks for individuals in vulnerable situations, such as those exposed to abuse, exploitation, violence, neglect, and deprivation. The organization is committed to creating a society where individual and group rights are recognized and upheld, providing assistance that targets immediate, medium, and long-term needs of migrants and their families.

Job Overview:
The IOM Case Worker plays a crucial role in delivering assistance to a diverse range of individuals, including separated and unaccompanied children, victims of trafficking, and migrants vulnerable to violence and exploitation. The incumbent will work closely with beneficiaries to assess their needs, identify goals, and develop tailored assistance plans. This position requires active participation in outreach efforts to identify eligible beneficiaries for IOM protection and assistance services, conducting screenings and interviews to assess protection concerns and needs. The Case Worker will inform individuals about available services, maintain accurate records, and ensure that the assistance provided aligns with IOM's standards and procedures. The role also involves monitoring service provision, evaluating beneficiary progress, and coordinating with colleagues to ensure effective delivery of services.

Duties and Responsibilities:

• Assess the needs of beneficiaries and develop individualized assistance plans in consultation with them.
• Conduct outreach to identify potential beneficiaries eligible for IOM protection and assistance services.
• Screen and interview individuals to identify protection concerns and assess eligibility for services.
• Inform beneficiaries about available services, eligibility requirements, and referral pathways.
• Complete intake formalities for eligible individuals using IOM standard forms.
• Refer individuals to external services when necessary.
• Conduct assessments to gather relevant information on individuals' situations and needs.
• Develop case plans specifying services to be provided and objectives to be achieved.
• Provide or organize necessary services to meet identified needs, including shelter, healthcare, legal assistance, and more. 1
• Monitor service provision to ensure quality and effectiveness in meeting goals. 1
• Follow up on beneficiary progress and outcomes, updating the Senior Case Worker on any concerns. 1
• Maintain accurate case files and documentation in accordance with IOM standards. 1
• Coordinate with finance and procurement colleagues on service provision costs and payments. 1
• Maintain statistics on beneficiaries and services provided for reporting purposes. 1
• Undertake duty travel as required.

Required Qualifications:

• University degree in social work, psychology, law, or a related field from an accredited institution with three years of relevant experience; or a high school diploma with five years of relevant professional experience.
• Experience in protection, counter-trafficking, child protection, return and reintegration, gender-based violence, or humanitarian affairs.
• Proven ability to work independently, prioritize tasks, and coordinate with multiple stakeholders.
• Strong knowledge of human rights and protection principles, social work theory, and community-based protection practices.
• Excellent interpersonal skills and the ability to work with diverse populations.

Educational Background:
Candidates must possess a university degree in social work, psychology, law, or a related field from an accredited academic institution. Alternatively, a high school diploma combined with five years of relevant professional experience is acceptable. Accredited institutions are those listed in the UNESCO World Higher Education Database, ensuring that candidates have received quality education that meets international standards.

Experience:
The position requires a minimum of three years of relevant experience in fields such as protection, counter-trafficking, child protection, return and reintegration, gender-based violence, or humanitarian affairs. Candidates should have experience working with vulnerable populations and in community-based protection and assistance services. The ability to organize work effectively, work independently under pressure, and coordinate multiple tasks is essential for success in this role.

Languages:
Fluency in English and Arabic is mandatory, both oral and written. Proficiency in additional languages such as French or Spanish is considered an asset, as IOM's official languages include these. Language proficiency will be evaluated during the selection process, which may involve written and/or oral assessments to ensure candidates meet the communication requirements of the position.

Additional Notes:
This position is subject to local recruitment, meaning only candidates holding a valid residence and work permit for Syria will be considered. The appointment is contingent upon medical fitness certification, verification of residency, and compliance with government regulations. IOM has a zero-tolerance policy regarding conduct that contradicts its objectives, including discrimination and harassment. The organization does not charge any fees during the recruitment process and only accepts applications submitted through its online recruitment system. Recommended candidates may remain eligible for similar positions for up to 24 months.