Digital Innovation Support Associate

Job Posting Organization:
The International Organization for Migration (IOM) was established in 1951 and is a Related Organization of the United Nations. It is the leading UN agency in the field of migration, working closely with governmental, intergovernmental, and non-governmental partners to promote humane and orderly migration for the benefit of all. IOM's mission includes saving lives and protecting people on the move, driving solutions to displacement, and facilitating pathways for regular migration. The organization is committed to fostering a respectful, inclusive, and supportive workplace where all employees can thrive professionally and feel valued. IOM operates in numerous countries worldwide, focusing on various aspects of migration and providing services and advice to governments and migrants.

Job Overview:
The Digital Innovation Support Associate will work under the overall supervision of the Chief of Mission in Tajikistan and the direct supervision of the Programme Support Officer. This role involves supporting the identification, development, and advancement of innovative solutions that address migration-related challenges and opportunities within the IOM Tajikistan Country Office portfolio. The incumbent will contribute to developing practical and user-oriented ideas that connect emerging technologies and digital approaches with migration priorities, such as safe migration, migrant protection, prevention of online recruitment fraud, border management, migration governance, program delivery, and knowledge management. The position requires a solid understanding of digital technologies, artificial intelligence, and data-informed solutions, with a focus on innovation, migration relevance, requirements gathering, stakeholder engagement, coordination, communication, and user adoption. The incumbent will also promote responsible data and AI practices across the Mission by conducting research, identifying relevant practices and technologies, and supporting pilots.

Duties and Responsibilities:
The duties and responsibilities of the Digital Innovation Support Associate include supporting the conceptualization and implementation of migration-focused digital innovation initiatives, such as AI-enabled chatbots and online fraud detection tools. The incumbent will assist with the implementation of the AI Sandbox for Border Intelligence Analysis and Risk Profiling in Tajikistan, coordinating stakeholder inputs, organizing documentation, and facilitating collaboration with international experts. The role also involves proactively identifying migration-related challenges and operational opportunities that could benefit from innovative approaches, conducting research on emerging innovation practices, and coordinating consultations with stakeholders to gather needs and validate ideas. The incumbent will prepare clear and user-friendly materials related to innovation initiatives, support program improvement, and ensure the integration of responsible data and AI governance considerations into digital innovation initiatives.

Required Qualifications:
The required qualifications for this position include a school diploma with six years of work experience or a Bachelor’s degree in Digital Innovation, Information Management, Migration Studies, International Relations, Development Studies, or a related field, with four years of work experience. Candidates should have experience supporting innovation, digital transformation, service improvement, or technology-enabled initiatives, preferably in migration or related fields. Experience in identifying user needs, conducting research, and preparing clear materials for decision-making is essential. Additionally, experience engaging with diverse stakeholders and supporting project implementation in international organizations is advantageous.

Educational Background:
Candidates must possess a school diploma with six years of work experience or a Bachelor’s degree in a relevant field such as Digital Innovation, Information Management, Migration Studies, International Relations, or Development Studies. Accredited universities are those listed in the UNESCO World Higher Education Database.

Experience:
The position requires candidates to have a minimum of four years of work experience in relevant fields, with a focus on supporting innovation, digital transformation, or technology-enabled initiatives. Experience in migration, humanitarian assistance, or development programming is preferred. Candidates should also have experience in identifying user needs and contributing to the development of practical solutions, as well as engaging with diverse stakeholders and supporting project implementation in international organizations.

Languages:
Fluency in one of the IOM's official languages (English, French, Spanish) is required. For this position, fluency in English, Tajik, and Russian is mandatory, both oral and written. Language proficiency will be evaluated during the selection process, which may include written and/or oral assessments.

Additional Notes:
The position may involve contract duration specifics, seniority level, and whether it is full-time or part-time. It is important to note that IOM has a zero-tolerance policy on conduct incompatible with the aims and objectives of the United Nations and IOM, including discrimination and harassment. IOM does not charge a fee at any stage of the recruitment process and only accepts applications submitted through the IOM e-Recruitment system. Late applications will not be accepted, and only shortlisted candidates will be contacted.