HR Senior Officer - Navigation and Support

Job Posting Organization:
The United Nations Office for Project Services (UNOPS) is a self-financing entity of the United Nations that provides project management, procurement, and infrastructure services to help governments and organizations implement projects that improve people's lives. Established in 1973, UNOPS operates in over 80 countries, employing around 1,500 personnel. The organization focuses on sustainable development, ensuring that projects are environmentally friendly and socially responsible. UNOPS aims to enhance the effectiveness of the UN system by providing high-quality services and expertise in project management, procurement, and infrastructure development.

Job Overview:
The HR Senior Officer - Navigation and Support plays a crucial role in supporting UNOPS personnel, particularly in sensitive situations involving misconduct, crisis, and victim support. This position is designed to uphold ethical standards and improve internal justice mechanisms while fostering a survivor-centered culture within the organization. The officer will conduct substantive analysis, interpret complex rules and policies, and synthesize proposals to provide comprehensive support and guidance. This role also involves exposure to policy development and inter-agency collaboration, making it integral to the overall mission of UNOPS in ensuring personnel well-being and safety.

Duties and Responsibilities:

• Navigational Support: Analyze and triage incoming inquiries and support requests, providing initial responses and referring personnel to relevant resources based on needs assessments. Ensure a confidential, safe, and enabling environment for UNOPS personnel, particularly those experiencing crisis or alleged misconduct. Interpret whistle-blowing processes and guide reporters/victims/survivors on applicable procedures. Provide advice on maintaining and continuously improving UNOPS’ use of the Integrity Portal and related frameworks.
• Facilitation of Case Management: Assess individual cases to minimize the potential for retraumatization during reporting, investigation, and support-seeking processes. Analyze and adapt precedents or previous decisions to provide information and direction on resources/avenues available for early conflict resolution and de-escalation support. Contribute to the ongoing monitoring of victims/survivors/other personnel seeking support, ensuring timely action on requests made as part of needs assessments and case analysis. Uphold and maintain confidentiality and ethical standards in all interactions with victims/survivors, ensuring duties are performed in accordance with protection mechanisms and action plans.
• Monitoring and Reporting: Contribute to the preparation of quarterly and ad hoc internal and external reports by synthesizing information and applying knowledge of UN and Inter-Agency Standing Committee (IASC) systems. Support the maintenance of an up-to-date case database and assist in monitoring changes in policy and guidance to ensure alignment with UN and international standards. Analyze trends in misconduct reporting from the People Exit Survey and contribute insights to the management team.
• Capacity Building: Synthesize and prepare communication products and outreach materials (e.g., intranet updates, newsletters, awareness campaign content) to promote well-being and navigation support services. Contribute to the development and delivery of training on victim/survivor-centered approaches and other safeguarding matters. Develop and maintain training materials on the Navigation and Support mandate for outreach strategies. Propose guidance and provide advice and support for supervisors, HR practitioners, and other key personnel on safely and ethically reacting to and responding to incidents of sexual exploitation, abuse, and harassment, ensuring confidentiality and informed consent. Advocate and communicate with internal and external stakeholders (UN agency working groups, UN Victim Rights Advocate, the IASC, etc.) on behavior change and support strategies and communication and outreach materials to promote survivor-centered approaches in internal justice mechanisms. Analyze and log lessons learned from individual cases to improve support for individuals and contribute to the development of knowledge materials and communications products.

Required Qualifications:
Required: Advanced university degree (Master’s degree or equivalent) in Human Resources, Social Sciences, Psychology, Law, International Relations, Social Work, or a related field. A first-level university degree (Bachelor’s degree or equivalent) in a relevant field, combined with two additional years of relevant work experience, may be accepted in lieu of the advanced degree. Desirable: Additional training or certification in safeguarding, psychosocial-support" style="border-bottom: 1px dotted #007bff !important;">psychosocial support, conflict resolution, or case management.

Educational Background:
The position requires an advanced university degree (Master’s degree or equivalent) in relevant fields such as Human Resources, Social Sciences, Psychology, Law, International Relations, Social Work, or a related area. Alternatively, a first-level university degree (Bachelor’s degree or equivalent) in a relevant field, combined with two additional years of relevant work experience, may be accepted in lieu of the advanced degree. Additional training or certification in safeguarding, psychosocial support, conflict resolution, or case management is considered desirable.

Experience:
Required: A minimum of 2 years of relevant professional experience with a Master’s degree, or 4 years with a Bachelor’s degree, in areas such as case management, staff support, safeguarding, human rights, victim support, HR, misconduct prevention and response, or related fields. Experience handling sensitive and confidential cases, providing guidance and support, and coordinating with relevant stakeholders is essential. Desirable: Experience in a UN or international organization, particularly in safeguarding, protection from sexual exploitation, abuse and harassment (PSEAH), or victim/survivor support. Experience in data analysis, reporting, training development, or capacity building related to safeguarding, staff well-being, or misconduct prevention and response is also advantageous.

Languages:
Mandatory: Fluency in English is required. Desirable: Fluency in French, Spanish, Arabic, Chinese (Mandarin), and Russian is considered advantageous.

Additional Notes:
The position is classified as mid-level, with an ICS level of ICS 0

• The contract type is ICA - IICA - Regular, and the contract level is IICA
• The posting start date is 09-Oct-2026, and the posting end date is 22-Oct-202
• The duration of the contract is ongoing. UNOPS does not accept unsolicited resumes and will not request candidates to make payments during the recruitment process. Applications must be received before midnight Copenhagen time (CET) on the closing date. Only shortlisted candidates will be contacted for the next stage of the selection process, which may include various assessments. UNOPS is committed to diversity and equal employment opportunities, encouraging applications from a wide range of nationalities, cultures, and backgrounds.