Casual Worker - General Support

Job Posting Organization:
The Danish Refugee Council (DRC) is an international humanitarian organization founded in Denmark in 195

• It has grown to employ over 7,000 staff and 8,000 volunteers, operating in numerous countries around the world. The organization is dedicated to assisting refugees and internally displaced persons by providing emergency aid, advocating for their rights, and working towards sustainable solutions for their integration and potential return home. DRC has been active in Syria since 2008, focusing on supporting refugees and has expanded its efforts to assist internally displaced persons (IDPs) and vulnerable populations across the country. The organization operates in six governorates, including Damascus, Rural Damascus, Dara'a, Aleppo, Hama, and Homs, providing services such as non-food item distributions, shelter, water, sanitation, protection, education, livelihoods, and mine risk education. DRC's mission is guided by values of humanity, respect, independence, neutrality, participation, honesty, and transparency, aiming for a dignified life for all displaced individuals.

Job Overview:
The Casual Worker - General Support position at DRC involves providing essential handyman support and basic administrative assistance to ensure the smooth daily operation of office and guesthouse facilities. The role is crucial for maintaining safety and functionality in accordance with DRC standards. The Safety Officer, under whose supervision this position operates, is responsible for the safety and security" style="border-bottom: 1px dotted #007bff !important;">security of DRC staff and assets. The role requires collaboration with the Area Manager and program teams to integrate safety and access considerations into operational planning and program implementation. The overall purpose is to ensure that all facilities are safe, functional, and well-maintained, contributing to the overall mission of DRC in providing support to vulnerable populations in Syria.

Duties and Responsibilities:
The duties and responsibilities of the Casual Worker - General Support include:

• Repairs and Maintenance: Carrying out repairs safely and thoroughly, ensuring compliance with safety standards; conducting general maintenance tasks including basic electrical, plumbing, carpentry, flooring, heating, and related works; operating and maintaining generators of the guesthouses; replacing light bulbs and performing minor repair tasks; maintaining garden and outdoor areas; providing maintenance services for DRC guesthouses; assessing and reporting repair needs to the line manager.
• Administrative & Operational Support: Ensuring all office premises are safe, clean, and functioning properly; raising Purchase Requisitions (PRs) related to maintenance and repairs; preparing payment requests for maintenance services; monitoring and maintaining kitchen supplies; liaising with Supply Chain on administrative processes; following up on timely payment of utility bills.
• Guesthouse Maintenance Support: Ensuring guesthouse premises remain functional and safe; supporting upkeep and cleanliness through coordination with housekeepers; conducting spot checks in guesthouses; following up on repairs and maintenance needs; ensuring guesthouse stocks are maintained.
• Coordination and Reporting: Maintaining clear communication with HR & Admin team regarding facility needs; supporting administrative colleagues with information needed for PRs and payments; reporting health and safety concerns to the line manager; performing any other related duties assigned by the line manager.

Required Qualifications:
The required qualifications for the Casual Worker - General Support position include: 1 year of previous experience in a similar position; good communication skills in reading, writing, and speaking; spoken and written Arabic is essential; punctuality and reliability; knowledge of the local area is desirable. Additionally, having qualifications in maintenance or related fields is a plus.

Educational Background:
The educational background required for this position includes a high school diploma or equivalent. Additional qualifications in maintenance or related fields are considered advantageous and may enhance the candidate's suitability for the role.

Experience:
The position requires at least 1 year of previous experience in a similar role, demonstrating the ability to perform maintenance tasks and provide operational support effectively. Candidates should possess good communication skills and be able to work collaboratively within a team environment.

Languages:
Fluency in Arabic is mandatory for this position, both spoken and written. Proficiency in English is desirable but not required, which may enhance communication with international staff and stakeholders.

Additional Notes:
This position is classified as a casual worker role with a contract length of 6 months. The expected start date is as soon as possible. Applicants are required to submit a cover letter and an updated CV, both in the same language as the vacancy note. Applications will be reviewed on a rolling basis, and DRC reserves the right to conduct tests and interviews before the closing date. The application deadline is set for 13-10-2026.