IT Operations Officer (Digital Services)

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of staff members who are committed to the mission of alleviating hunger and improving security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security. WFP is recognized for its efforts and was awarded the Nobel Peace Prize in 2020 for its work in combating hunger and promoting peace. The organization values diversity and inclusion, encouraging qualified candidates from all backgrounds to apply for positions within its ranks. WFP is committed to creating a healthy and inclusive work environment, where employees can thrive and contribute to the organization's goals.

Job Overview:
The IT Operations Officer (Digital Services) at WFP plays a crucial role in the development and implementation of effective IT solutions that support the organization's mission of delivering food assistance to beneficiaries. This position is designed for individuals who are passionate about leveraging technology to enhance operational efficiency and effectiveness. The officer will be responsible for managing IT systems and networks, ensuring data security, and providing technical support to users. The role requires a proactive approach to problem-solving and the ability to work collaboratively with various stakeholders to understand their needs and deliver appropriate IT solutions. The officer will also be involved in budget planning, procurement processes, and the development of technical specifications for IT equipment and services. This position is vital in ensuring that WFP's IT infrastructure is robust, secure, and aligned with the organization's strategic objectives.

Duties and Responsibilities:

• Develop plans and budgets for IT/TC systems deployment aligned with business needs and WFP corporate standards.
• Monitor and maintain IT/TC systems and networks, ensuring data security and access controls.
• Contribute to the preparation of technical specifications and tender documents for IT procurement.
• Analyze data to prepare accurate reports on IT activities, investments, and costs, identifying cost-efficiency opportunities.
• Maintain technical expertise and stay updated on industry developments.
• Provide advice to managers and users, resolving issues and ensuring compliance with IT policies.
• Guide and supervise junior staff, designing training programs and supporting complex analyses.
• Establish partnerships with internal and external colleagues to understand their needs and provide technical support.
• Prepare operational plans for emergency preparedness and ensure basic IT services during crises. 1
• Document business requirements for IT solutions and communicate them effectively to stakeholders. 1
• Manage IT service levels in alignment with SLAs and conduct satisfaction surveys. 1
• Oversee estimates, business cases, planning, and risk management for IT solution delivery. 1
• Develop and deploy IT systems in compliance with WFP policies and information management strategies. 1
• Write detailed technical specifications for applications and maintain comprehensive documentation. 1
• Install, configure, and customize IT systems, ensuring compliance with WFP standards. 1
• Perform additional tasks as required by the supervisor.

Required Qualifications:
Candidates must possess an advanced university degree in IT, Computer Science, Software Development, or a related field. Alternatively, a first university degree with additional relevant work experience or training in IT is acceptable. The role requires a strong understanding of IT systems and the ability to apply specialized knowledge to resolve issues. Candidates should demonstrate a commitment to continuous learning and professional development in the field of IT.

Educational Background:
An advanced university degree in IT, Computer Science, Software Development, or a relevant field is required. A first university degree combined with additional years of related work experience or training in IT is also acceptable. This educational background ensures that candidates have the necessary theoretical knowledge and practical skills to perform effectively in the role.

Experience:
Candidates should have at least three years of professional or managerial experience in Information Management and System Development, preferably within an international organization, government, or UN system. Experience in designing and developing systems and applications to meet business requirements is essential. Candidates should also have a proven track record of utilizing specialized knowledge to resolve IT support issues and contributing to IT projects through business requirement analysis.

Languages:
Fluency in both oral and written communication in English and Urdu is mandatory. Proficiency in additional languages may be considered an asset, enhancing the candidate's ability to communicate effectively in a diverse work environment.

Additional Notes:
This position is open only to Pakistan Nationals. The application deadline is set for 21 September 2026, and applicants who have previously submitted their applications do not need to reapply. The vacancy announcement will also be used to build a roster of prequalified applicants for future opportunities within the same job profile at the current or lower level in Pakistan. WFP encourages qualified women to apply for this position. The role offers an attractive compensation package, and WFP is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process.