Job Description
Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of staff members who are committed to the mission of eradicating hunger and improving nutrition. WFP is recognized for its efforts and was awarded the Nobel Peace Prize in 2020 for its work in combating hunger and promoting peace. The organization values diversity and inclusivity, encouraging individuals from various backgrounds to contribute to its mission. WFP is committed to providing a healthy and inclusive work environment, where employees are supported in their professional development through training, mentorship, and opportunities for internal mobility. The organization emphasizes the importance of teamwork and collaboration, working closely with partners to deliver effective humanitarian assistance to millions of people worldwide.
Job Overview:
The IT Operations Associate position is critical for coordinating and guiding Information Technology maintenance and support activities within the World Food Programme. The role is designed to ensure the effective delivery of IT services, which are essential for the operational success of WFP. The associate will be responsible for monitoring technology reliability, identifying user needs, analyzing data, and producing reports to recommend IT solutions that support informed decision-making. This position requires a proactive approach to resolving IT queries and providing technical training to end users, thereby enhancing the capability of WFP staff. The associate will also play a key role in the implementation of new applications and improvements to IT methods and processes, ensuring that the organization remains at the forefront of technology in its humanitarian efforts. The position is available in multiple locations within Pakistan and is aimed at Pakistan nationals only, with a strong encouragement for qualified women to apply.
Duties and Responsibilities:
The duties and responsibilities of the IT Operations Associate include but are not limited to:
Required Qualifications:
The required qualifications for the IT Operations Associate position include a completion of secondary school education, with a post-secondary certificate or Bachelor’s degree in Computer Sciences, Computer Engineering, Information Technology, or a related functional area. Additionally, IT certifications such as Microsoft, Cisco, and ITIL are desirable. Candidates should possess strong analytical skills and the ability to develop service enhancement recommendations based on service management results. Experience in business process re-engineering and participation in procurement/budgeting processes within a country office setting is also required.
Educational Background:
Candidates must have completed secondary school education, and a post-secondary certificate or Bachelor’s degree in a relevant field such as Computer Sciences, Computer Engineering, or Information Technology is essential. IT certifications like Microsoft, Cisco, and ITIL are considered advantageous and may enhance a candidate's profile.
Experience:
Candidates should have a minimum of 6 years of progressively responsible work experience in a relevant business stream, particularly in administration roles within the UN or other international organizations. Experience in analyzing service management results and making recommendations for service enhancements is crucial. Additionally, candidates should have participated in business process re-engineering efforts and have experience in the procurement and budgeting processes within a country office context.
Languages:
Fluency in both oral and written communication in English and Urdu is mandatory for this position. Proficiency in additional languages may be considered an asset but is not required.
Additional Notes:
This vacancy announcement is specifically for Pakistan Nationals only, and applicants who have previously submitted their applications are not required to apply again. The position is intended to build a roster of prequalified applicants for future opportunities within the same job profile at the current or lower level in Pakistan. The deadline for applications is set for 21 September 2026, and only shortlisted candidates will be contacted. WFP emphasizes the importance of an inclusive work environment and is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. The organization does not charge any fees in connection with the application or recruitment process.
The World Food Programme (WFP) is the world’s largest humanitarian organization dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of staff members who are committed to the mission of eradicating hunger and improving nutrition. WFP is recognized for its efforts and was awarded the Nobel Peace Prize in 2020 for its work in combating hunger and promoting peace. The organization values diversity and inclusivity, encouraging individuals from various backgrounds to contribute to its mission. WFP is committed to providing a healthy and inclusive work environment, where employees are supported in their professional development through training, mentorship, and opportunities for internal mobility. The organization emphasizes the importance of teamwork and collaboration, working closely with partners to deliver effective humanitarian assistance to millions of people worldwide.
Job Overview:
The IT Operations Associate position is critical for coordinating and guiding Information Technology maintenance and support activities within the World Food Programme. The role is designed to ensure the effective delivery of IT services, which are essential for the operational success of WFP. The associate will be responsible for monitoring technology reliability, identifying user needs, analyzing data, and producing reports to recommend IT solutions that support informed decision-making. This position requires a proactive approach to resolving IT queries and providing technical training to end users, thereby enhancing the capability of WFP staff. The associate will also play a key role in the implementation of new applications and improvements to IT methods and processes, ensuring that the organization remains at the forefront of technology in its humanitarian efforts. The position is available in multiple locations within Pakistan and is aimed at Pakistan nationals only, with a strong encouragement for qualified women to apply.
Duties and Responsibilities:
The duties and responsibilities of the IT Operations Associate include but are not limited to:
- Carrying out system and hardware maintenance tasks to ensure technology operates effectively.
- Monitoring technology reliability and analyzing data to produce accurate reports that inform IT solutions.
- Resolving standard IT queries independently and providing accurate information to staff.
- Delivering standard technical training to end users on commonly used technology and systems.
- Guiding and training junior colleagues in IT support services to enhance their capabilities.
- Coordinating the implementation of new applications to equip WFP staff with necessary tools.
- Drafting standard materials such as end-user and technical documentation for staff access.
- Implementing improvements to IT methods and processes to enhance service delivery.
- Coordinating the installation and maintenance of telecommunications systems and equipment. 1
- Leading a team of IT staff to meet individual and team objectives in compliance with regulations. 1
- Following emergency response processes to support food assistance needs during crises.
Required Qualifications:
The required qualifications for the IT Operations Associate position include a completion of secondary school education, with a post-secondary certificate or Bachelor’s degree in Computer Sciences, Computer Engineering, Information Technology, or a related functional area. Additionally, IT certifications such as Microsoft, Cisco, and ITIL are desirable. Candidates should possess strong analytical skills and the ability to develop service enhancement recommendations based on service management results. Experience in business process re-engineering and participation in procurement/budgeting processes within a country office setting is also required.
Educational Background:
Candidates must have completed secondary school education, and a post-secondary certificate or Bachelor’s degree in a relevant field such as Computer Sciences, Computer Engineering, or Information Technology is essential. IT certifications like Microsoft, Cisco, and ITIL are considered advantageous and may enhance a candidate's profile.
Experience:
Candidates should have a minimum of 6 years of progressively responsible work experience in a relevant business stream, particularly in administration roles within the UN or other international organizations. Experience in analyzing service management results and making recommendations for service enhancements is crucial. Additionally, candidates should have participated in business process re-engineering efforts and have experience in the procurement and budgeting processes within a country office context.
Languages:
Fluency in both oral and written communication in English and Urdu is mandatory for this position. Proficiency in additional languages may be considered an asset but is not required.
Additional Notes:
This vacancy announcement is specifically for Pakistan Nationals only, and applicants who have previously submitted their applications are not required to apply again. The position is intended to build a roster of prequalified applicants for future opportunities within the same job profile at the current or lower level in Pakistan. The deadline for applications is set for 21 September 2026, and only shortlisted candidates will be contacted. WFP emphasizes the importance of an inclusive work environment and is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. The organization does not charge any fees in connection with the application or recruitment process.
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We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.