Senior Information Systems Assistant

Job Posting Organization:
The Office of Information and Communications Technology (OICT) is a key entity within the United Nations that is responsible for leading the digital transformation of the organization. Established to enhance the efficiency and effectiveness of the UN's operations through innovative technology solutions, OICT aims to create a better, safer, and more sustainable future. The organization is committed to achieving gender balance and geographical diversity among its staff, actively encouraging female candidates to apply. OICT operates globally, providing support and services across various UN missions and initiatives, and emphasizes work-life balance and flexible work arrangements for its employees.

Job Overview:
The Senior Information Systems Assistant plays a crucial role within the Enterprise Solutions Service of OICT, focusing on the development, support, and maintenance of computer information systems and applications. This position requires a blend of technical expertise and project management skills, as the incumbent will be involved in troubleshooting complex applications, developing new systems, and ensuring the smooth operation of existing technologies. The role demands a proactive approach to identifying user needs, conducting feasibility studies, and implementing solutions that enhance the efficiency of UN operations. The Senior Information Systems Assistant will also be responsible for managing technical documentation, providing guidance to junior staff, and staying updated on technological advancements to ensure the UN remains at the forefront of digital innovation.

Duties and Responsibilities:
The Senior Information Systems Assistant will undertake a variety of responsibilities, including but not limited to: providing support for computer information systems and applications, performing complex troubleshooting, participating in the development and implementation of new systems, designing and developing application systems using multiple programming languages, installing software and hardware, monitoring applications, and producing reports. The incumbent will manage technical documentation, assist in developing operational procedures, lead project teams, conduct systems analysis, and contribute to the evaluation and testing of new systems. Additionally, the role involves identifying user needs, conducting research on document management tools, and providing support on security" style="border-bottom: 1px dotted #007bff !important;">security and data backup matters. The Senior Information Systems Assistant will also draft correspondence, prepare reports, and assist in data analysis and visualization tasks.

Required Qualifications:
Candidates must possess a high school diploma or equivalent, with a first-level university degree being acceptable in lieu of two years of required experience. A minimum of 10 years of progressively responsible experience in information systems analysis, programming, systems administration, and software development is required. Candidates with a first-level university degree may qualify with 8 years of experience. Specific experience in business analysis for UN peacekeeping operations and familiarity with SAP integration and data analysis tools is essential. Knowledge of programming languages and system development workflows is also required, along with the ability to work independently and manage multiple tasks effectively.

Educational Background:
The educational background required for this position includes a high school diploma or equivalent. A first-level university degree may be accepted in lieu of two years of required experience, indicating that higher education can compensate for a lack of extensive work experience in the field. This flexibility allows for a broader range of candidates to apply, particularly those who have demonstrated relevant skills and knowledge through their academic pursuits.

Experience:
The position requires a substantial level of experience, specifically a minimum of 10 years in relevant fields such as information systems analysis, programming, and software development. Candidates with a first-level university degree may qualify with 8 years of experience. Additionally, candidates should have at least 7 years of experience in business analysis related to UN operations, 6 years of experience with SAP integration, and 5 years of experience in data analysis and modeling. Leadership experience in managing development teams and familiarity with Agile methodologies are also critical for this role.

Languages:
English is the mandatory working language for this position, with a required proficiency level of UN Level II in reading, writing, listening, and speaking. French is considered a desirable language, with a minimum proficiency level of UN Level I. This bilingual requirement reflects the UN's commitment to effective communication across its diverse workforce and enhances collaboration within international teams.

Additional Notes:
The appointment for this position is limited to the Office of Information and Communications Technology and is subject to local recruitment rules. Applicants must be authorized to work in Italy, and those selected from outside the duty station will be responsible for their relocation expenses. The initial appointment is for one year, with the possibility of extension based on performance and funding availability. This position is classified as fixed-term and is funded from extra budgetary resources. The UN emphasizes the importance of diversity and inclusion in its hiring practices and provides reasonable accommodations for applicants with disabilities upon request.