Service Delivery Lead

Job Posting Organization:
54 reasons is Australia’s leading child rights organization, part of the Save the Children Australia Group and a global movement dedicated to ensuring that children and young people have their rights met and thrive in all their diversity. The organization operates across every state and territory in Australia, providing quality services to children and their caregivers, including in remote areas and capital cities. With a workforce of approximately 600 employees, 54 reasons is committed to diversity and inclusion, reflecting the communities it serves and celebrating the unique value each employee brings to the organization.

Job Overview:
The Service Delivery Lead plays a crucial role in strengthening program stability, practice quality, and operational consistency within the Refuge and Recovery portfolio. This senior-level position involves leading proactive practice uplift, supporting onboarding and induction processes, coordinating cross-program initiatives, and driving internal projects aimed at enhancing service delivery, compliance, and practice excellence. The Service Delivery Lead will work closely with teams that support women and children who have experienced domestic and family violence, ensuring that practices are trauma-informed, child-centered, and safety-driven. The role requires maintaining high standards of service delivery through a child rights lens, ultimately contributing to lasting change for children and families in need.

Duties and Responsibilities:
The Service Delivery Lead is responsible for providing high-quality induction, supervision, and performance management for both new and existing staff. This includes supporting teams in developing, monitoring, and reviewing practices that strengthen outcomes for service users, particularly children. The role also involves leading collaborative efforts with external services and agencies, fostering strong, strategic stakeholder relationships across the sector. Additionally, the Service Delivery Lead will drive program development and continuous improvement through data-led decision-making, while identifying, managing, and monitoring risks related to service delivery, practice quality, staff wellbeing, and child safeguarding.

Required Qualifications:
Candidates must possess qualifications in Social Work, Human Services, Psychology, or a related field, or have significant relevant experience. Demonstrated experience in leading a team, including professional supervision, is essential. The role requires experience working with culturally diverse families and communities, as well as proven experience in complex program management and service delivery. Strong leadership skills are necessary to motivate and guide a high-performing team towards achieving collective goals and positive outcomes for programs and clients.

Educational Background:
A relevant educational background is crucial for this position, with a preference for candidates holding degrees in Social Work, Human Services, Psychology, or related fields. Alternatively, significant relevant experience may be considered in lieu of formal qualifications. The educational background should ideally include training or coursework related to child rights, trauma-informed care, and domestic and family violence.

Experience:
The position requires extensive experience in the field of domestic and family violence, particularly in supporting women and children. Candidates should have a strong foundation in practice and leadership, with a proven track record of managing teams effectively. Experience in program management and service delivery is essential, as well as the ability to navigate complex situations and provide high-quality support to vulnerable populations.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication within the role. Additional language skills that reflect the diversity of the communities served may be considered advantageous, particularly in regions with significant non-English speaking populations.

Additional Notes:
This is a full-time, maximum term role with a duration of 12 months, concluding on 27th August 202

• The position is based in Mount Isa, Queensland, Australia. The organization offers an award rate salary (currently Level 7.1 at $63.13 per hour) along with full salary packaging benefits. Employees in remote locations receive a generous annual allowance on top of their base salary, as well as five weeks of annual leave. The organization emphasizes work-life balance and is open to discussing flexible work arrangements. Additional benefits include individual learning plans for career development, internal employment opportunities, and support for workplace wellness through a confidential Employee Wellbeing Program. The organization is committed to diversity and inclusion, encouraging applications from Aboriginal and Torres Strait Islander candidates and ensuring a supportive environment for all employees.