Victim Services Caseworker
Job Description
Job Posting Organization:
The International Rescue Committee (IRC) was founded in 1933 and is a leading nonsectarian, voluntary organization dedicated to providing relief, protection, and resettlement services for refugees and victims of oppression or violent conflict. The IRC has a mission to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. The organization operates in over 40 countries and has numerous offices across the United States, including one established in Phoenix, Arizona in 1994, specifically to assist refugees resettling in the U.S. The IRC in Phoenix provides a wide range of services to support refugees from their arrival through to citizenship, ensuring they have the resources and support needed to integrate into their new communities.
Job Overview:
The primary role of the Victim Services Caseworker is to deliver comprehensive, victim-centered case management services for individuals who have been victims of crime. This position is crucial in providing support and guidance to victims, helping them navigate the complexities of accessing community services, understanding their legal rights, and overcoming barriers to support. The caseworker will be responsible for completing eligibility screenings and enrollment paperwork, developing tailored service plans, and educating clients about available resources. Additionally, the role includes assisting with programmatic and administrative tasks such as maintaining case notes, managing case files, and collecting data to ensure effective service delivery. The caseworker will also engage in outreach and training activities to enhance program outcomes and ensure that the needs of victims are met in a timely and client-centered manner.
Duties and Responsibilities:
The Victim Services Caseworker will have a diverse set of responsibilities, including but not limited to: providing comprehensive case management services that involve assisting clients in accessing community resources through local partners, making appropriate referrals to legal providers, and helping to identify and arrange social activities that align with the service plans. The caseworker will also provide crisis intervention to victims and their family members who are experiencing trauma related to crime, which includes offering information on victimization, crime prevention, and legal rights, as well as providing emotional support, safety planning, and assistance with compensation applications. Other duties include completing eligibility screenings for all referrals, assessing and evaluating the needs of victims, maintaining appropriate documentation, building and maintaining relationships with local, state, and federal stakeholders, and ensuring that acute needs are met promptly. The caseworker will also track program activities, compile data, draft reports as required, participate in program meetings, and comply with all agency policies and procedures.
Required Qualifications:
Candidates for the Victim Services Caseworker position should possess an undergraduate degree in Human Services or a related field, although comparable work experience may be considered as a substitute. Additionally, applicants should have at least 2 years of related work experience, with a minimum of 1 year working directly with victims of crime or other vulnerable populations. Experience in case management and victim assistance is preferred. The ideal candidate will demonstrate excellent written and spoken English skills, strong organizational abilities, and attention to detail. Proficiency in writing and analytical skills is essential, along with public speaking or presentation experience. The ability to communicate effectively and work collaboratively with partners, clients, and the community in a cross-cultural environment is crucial, as is computer literacy and experience with databases.
Educational Background:
The educational background required for this position includes a strong preference for an undergraduate degree in Human Services or a similar field. However, candidates with comparable related work experience may be considered in lieu of formal education. This flexibility allows for a broader range of applicants who may have gained relevant skills and knowledge through practical experience rather than traditional academic pathways.
Experience:
The position requires a minimum of 2 years of related work experience, with at least 1 year specifically focused on working with victims of crime or other vulnerable populations. Experience in case management and victim assistance is highly preferred, as it equips candidates with the necessary skills to effectively support clients in navigating their challenges and accessing the resources they need.
Languages:
Fluency in written and spoken English is mandatory for this position. Additionally, bilingual abilities are preferred in languages such as Dari, Spanish, Swahili, Kinyarwanda, Arabic, French, or other languages commonly spoken by refugees and immigrants in Arizona. Strong cross-cultural understanding and communication skills, both written and verbal, are essential for effectively engaging with a diverse client base.
Additional Notes:
The working environment for the Victim Services Caseworker includes a combination of standard office settings, remote work, and field time within the service delivery area. The role may require occasional weekend and/or evening work, and candidates should be able to lift between 35 to 50 pounds, which may include furniture, household supplies, and food boxes. The compensation for this position is set at a pay rate of $23.50 per hour, with variations based on factors such as the labor market, job type, internal equity, and budget considerations. The IRC is committed to providing a comprehensive benefits package, which includes 10 sick days, 10 US holidays, and 20-25 paid time off days depending on the role and tenure. Medical insurance starts at $163 per month, with dental and vision plans available at low monthly rates. Additional benefits include a 403b retirement savings plan with immediate vesting, disability and life insurance, and an Employee Assistance Program to support staff and their families during times of crisis.
The International Rescue Committee (IRC) was founded in 1933 and is a leading nonsectarian, voluntary organization dedicated to providing relief, protection, and resettlement services for refugees and victims of oppression or violent conflict. The IRC has a mission to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. The organization operates in over 40 countries and has numerous offices across the United States, including one established in Phoenix, Arizona in 1994, specifically to assist refugees resettling in the U.S. The IRC in Phoenix provides a wide range of services to support refugees from their arrival through to citizenship, ensuring they have the resources and support needed to integrate into their new communities.
Job Overview:
The primary role of the Victim Services Caseworker is to deliver comprehensive, victim-centered case management services for individuals who have been victims of crime. This position is crucial in providing support and guidance to victims, helping them navigate the complexities of accessing community services, understanding their legal rights, and overcoming barriers to support. The caseworker will be responsible for completing eligibility screenings and enrollment paperwork, developing tailored service plans, and educating clients about available resources. Additionally, the role includes assisting with programmatic and administrative tasks such as maintaining case notes, managing case files, and collecting data to ensure effective service delivery. The caseworker will also engage in outreach and training activities to enhance program outcomes and ensure that the needs of victims are met in a timely and client-centered manner.
Duties and Responsibilities:
The Victim Services Caseworker will have a diverse set of responsibilities, including but not limited to: providing comprehensive case management services that involve assisting clients in accessing community resources through local partners, making appropriate referrals to legal providers, and helping to identify and arrange social activities that align with the service plans. The caseworker will also provide crisis intervention to victims and their family members who are experiencing trauma related to crime, which includes offering information on victimization, crime prevention, and legal rights, as well as providing emotional support, safety planning, and assistance with compensation applications. Other duties include completing eligibility screenings for all referrals, assessing and evaluating the needs of victims, maintaining appropriate documentation, building and maintaining relationships with local, state, and federal stakeholders, and ensuring that acute needs are met promptly. The caseworker will also track program activities, compile data, draft reports as required, participate in program meetings, and comply with all agency policies and procedures.
Required Qualifications:
Candidates for the Victim Services Caseworker position should possess an undergraduate degree in Human Services or a related field, although comparable work experience may be considered as a substitute. Additionally, applicants should have at least 2 years of related work experience, with a minimum of 1 year working directly with victims of crime or other vulnerable populations. Experience in case management and victim assistance is preferred. The ideal candidate will demonstrate excellent written and spoken English skills, strong organizational abilities, and attention to detail. Proficiency in writing and analytical skills is essential, along with public speaking or presentation experience. The ability to communicate effectively and work collaboratively with partners, clients, and the community in a cross-cultural environment is crucial, as is computer literacy and experience with databases.
Educational Background:
The educational background required for this position includes a strong preference for an undergraduate degree in Human Services or a similar field. However, candidates with comparable related work experience may be considered in lieu of formal education. This flexibility allows for a broader range of applicants who may have gained relevant skills and knowledge through practical experience rather than traditional academic pathways.
Experience:
The position requires a minimum of 2 years of related work experience, with at least 1 year specifically focused on working with victims of crime or other vulnerable populations. Experience in case management and victim assistance is highly preferred, as it equips candidates with the necessary skills to effectively support clients in navigating their challenges and accessing the resources they need.
Languages:
Fluency in written and spoken English is mandatory for this position. Additionally, bilingual abilities are preferred in languages such as Dari, Spanish, Swahili, Kinyarwanda, Arabic, French, or other languages commonly spoken by refugees and immigrants in Arizona. Strong cross-cultural understanding and communication skills, both written and verbal, are essential for effectively engaging with a diverse client base.
Additional Notes:
The working environment for the Victim Services Caseworker includes a combination of standard office settings, remote work, and field time within the service delivery area. The role may require occasional weekend and/or evening work, and candidates should be able to lift between 35 to 50 pounds, which may include furniture, household supplies, and food boxes. The compensation for this position is set at a pay rate of $23.50 per hour, with variations based on factors such as the labor market, job type, internal equity, and budget considerations. The IRC is committed to providing a comprehensive benefits package, which includes 10 sick days, 10 US holidays, and 20-25 paid time off days depending on the role and tenure. Medical insurance starts at $163 per month, with dental and vision plans available at low monthly rates. Additional benefits include a 403b retirement savings plan with immediate vesting, disability and life insurance, and an Employee Assistance Program to support staff and their families during times of crisis.
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We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.