Application Manager – CRM Solutions

Job Posting Organization:
Welthungerhilfe is a non-profit organization dedicated to ending global hunger. Established in 1962, it operates in numerous countries worldwide, focusing on sustainable development and humanitarian aid. The organization employs a diverse workforce committed to its mission, and it emphasizes the importance of digital transformation in enhancing its operational efficiency and effectiveness.

Job Overview:
The Application Manager – CRM Solutions will play a crucial role in modernizing Welthungerhilfe's CRM landscape by enhancing the current SAP-based solution with cloud-based platforms like Dymatrix DynaCampaign and Pipedrive. This position is integral to ensuring the reliable operation of existing CRM tools, particularly MFPlus, while facilitating the adoption of new technologies. The role requires collaboration across various departments, including marketing, finance, and IT, to build efficient systems that align with the organization's mission to combat global hunger. The successful candidate will be responsible for managing the operation and continuous improvement of CRM solutions, ensuring data quality, and acting as a liaison between business users and technical teams.

Duties and Responsibilities:

• Own and manage the operation, administration, and continuous improvement of the SAP-based donor accounting and CRM solution MFPlus, ensuring system availability and reliability.
• Drive the development of the marketing and CRM application landscape, including Dymatrix DynaCampaign and Pipedrive, by coordinating process enhancements and supporting new functionalities.
• Ensure high data quality and reliable operation of interfaces between CRM, SAP ECC, and other systems through effective monitoring and maintenance.
• Analyze CRM-related business processes in collaboration with stakeholders to identify optimization opportunities and improve process efficiency.
• Act as the primary liaison between business users, project teams, and external partners, translating business requirements into system improvements.
• Manage external vendors and support partners, monitoring service quality and system performance.
• Maintain system documentation, prepare user guides, and deliver training for key users and end users.

Required Qualifications:

• A degree in Business Informatics, Business Administration, Marketing, or a comparable qualification.
• 1–3 years of professional experience in application management, CRM administration, or process support, preferably in a non-profit or service-oriented environment.
• Experience with CRM or campaign management systems such as DynaCampaign, MFPlus, Pipedrive, or SAP.
• A good understanding of donor management, fundraising, or campaign management processes is advantageous.
• Ability to translate business needs into system requirements and communicate effectively with both business and technical stakeholders.
• Proactive, analytical, and structured work approach with a talent for coordinating between departments and external partners.

Educational Background:
Candidates must possess a degree in a relevant field such as Business Informatics, Business Administration, or Marketing. This educational background provides the necessary foundation for understanding both the technical and business aspects of CRM solutions and application management.

Experience:
The ideal candidate should have between 1 to 3 years of professional experience in application management or CRM administration. This experience should ideally be within a non-profit or service-oriented environment, where the candidate has had the opportunity to work with CRM systems and understand the unique challenges and requirements of such organizations.

Languages:
Fluency in both German and English, spoken and written, is mandatory. The candidate must be able to communicate confidently with stakeholders, users, and external partners in both languages, facilitating effective collaboration and understanding across diverse teams.

Additional Notes:
The position is to be filled as soon as possible, with a contract duration of two years. There are good prospects for converting the contract from a fixed-term to an open-ended employment contract after the initial period. The organization offers fair compensation based on a transparent salary scale, flexible working arrangements for a balanced lifestyle, and a modern work environment that embraces digitalization and innovation. Additionally, Welthungerhilfe provides diverse learning and development opportunities for personal and professional growth, and values diversity, ensuring an inclusive, non-discriminatory working environment.