Intern - Reporting, Data Management and Intake Support

Job Posting Organization:
The United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA) was established by the United Nations General Assembly in 194

• Its primary mission is to provide assistance and protection to approximately 5.7 million registered Palestine Refugees across Jordan, Lebanon, Syria, the West Bank, and the Gaza Strip. UNRWA operates as the largest UN agency in the Middle East, employing around 30,000 staff members, most of whom are directly involved in delivering essential services to Palestine refugee communities. The agency's services include education, healthcare, relief and social services, camp infrastructure improvement, microfinance, and emergency assistance. UNRWA is primarily funded through voluntary contributions from various donors, which underscores its reliance on international support to fulfill its mission and objectives.

Job Overview:
The internship/volunteer position within the UNRWA's Department of Internal Oversight Services (DIOS) is designed to provide practical support in the areas of reporting, data management, and intake processes. The intern will gain valuable exposure to professional investigative support work in a United Nations context. The primary purpose of this internship is to assist DIOS in enhancing its reporting and data management capabilities, which are crucial for effective oversight and investigative functions. The intern will engage in various activities that involve organizing, verifying, compiling, and presenting information that is essential for investigative intake, case monitoring, and management reporting. This role is pivotal in ensuring that the DIOS can operate efficiently and effectively in its mandate to oversee and support investigative activities.

Duties and Responsibilities:
The intern will be responsible for a range of duties under the guidance of designated DIOS ID staff. These responsibilities include: maintaining and updating intake, case-tracking, and reporting tools utilized by DIOS ID; reviewing, organizing, and consolidating intake-related information and documentation; preparing statistical summaries, tables, dashboards, briefing notes, and other management information products as required; conducting data quality checks to ensure consistency, completeness, and accuracy of information entered into relevant tracking systems; organizing documents and records in compliance with confidentiality, information management, and record-keeping requirements; and providing additional administrative and analytical support related to intake, reporting, and data management as requested. The intern will also be expected to learn about DIOS ID's intake, reporting, and data management processes within the context of United Nations oversight, gaining insights into confidentiality requirements, documentation standards, data quality, and the importance of structured information management in supporting effective investigative work.

Required Qualifications:
Candidates must be enrolled in or have recently completed a university degree in fields such as public administration, business administration, information management, data management, law, international relations, social sciences, or other relevant disciplines. The position requires strong drafting, organizational, and analytical skills, as well as the ability to handle sensitive information with discretion and integrity. Proficiency in Microsoft Office applications, particularly Excel and Word, is essential, and familiarity with data visualization or case management tools is considered an asset. Additionally, candidates should demonstrate professionalism, integrity, and respect for confidentiality, along with strong communication and interpersonal skills.

Educational Background:
The educational background required for this internship includes enrollment in or recent completion of a university degree in relevant fields such as public administration, business administration, information management, data management, law, international relations, or social sciences. This educational foundation is crucial for understanding the complexities of data management and reporting within the context of UNRWA's operations and the broader United Nations framework.

Experience:
While specific prior experience is not mandated, candidates should possess a foundational understanding of data management and reporting processes. The internship is designed for individuals who are either currently pursuing their studies or have recently graduated, thus allowing them to gain practical experience in a professional setting. The emphasis is on developing skills and knowledge relevant to the role rather than requiring extensive prior work experience.

Languages:
A strong command of English is mandatory for this position, as it is the primary language of communication within the United Nations. Knowledge of Arabic is desirable, as it may enhance the intern's ability to engage with a broader range of stakeholders and understand the context of the work being done in relation to Palestine refugees.

Additional Notes:
This internship is unpaid, and interns are responsible for their own travel, visa, accommodation, and living expenses. Interns who are not citizens or permanent residents of Jordan may need to secure the appropriate visa and work authorization prior to commencing the internship. It is important for successful candidates to discuss their specific visa requirements with UNRWA before accepting the internship offer. The United Nations does not charge any fees at any stage of the recruitment process, ensuring that the selection process is free from financial barriers.