Technical Officer, Quality Improvement

Job Posting Organization:
FHI 360 is a global nonprofit organization that, since its establishment, has been dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions for human development. The organization operates in more than 60 countries and employs thousands of staff members who are committed to addressing the world's most pressing health and development challenges. FHI 360's mission is to improve global health and development through innovative solutions, partnerships, and a commitment to excellence. The organization has a strong focus on health systems strengthening, public health, and community engagement, ensuring that its programs are effective and sustainable.

Job Overview:
The Technical Officer, Quality Improvement (TO, QI) will play a crucial role in the EpiC MNCH/N project, which aims to enhance maternal, newborn, child health, and nutrition services in Bauchi State, Nigeria. This position involves providing technical, programmatic, data, and quality improvement support under the guidance of the Senior Technical Officer, Quality Improvement/PHC Integration. The TO will be responsible for implementing high-impact interventions, ensuring the integration of services within primary healthcare systems, and supporting the development of a robust healthcare framework that addresses the needs of the community. The role requires collaboration with various stakeholders, including healthcare workers and community health organizations, to drive the uptake of services and improve health outcomes. The TO will also engage in monitoring and evaluation activities to ensure data quality and effective reporting, contributing to the overall success of the project.

Duties and Responsibilities:
The Technical Officer will have a diverse set of responsibilities, including:

• Providing day-to-day technical support for the implementation of maternal, newborn, child health, and nutrition (MNCH/N) interventions across primary healthcare facilities and community platforms.
• Supporting the rollout of high-impact interventions such as antenatal care (ANC), postnatal care (PNC), newborn care, nutrition screening, breastfeeding support, and referral systems.
• Strengthening the integration of MNCH/N services within primary healthcare systems, ensuring alignment with state priorities and national guidelines.
• Participating in quality improvement cycles, including identifying service delivery gaps, conducting root cause analyses, and implementing corrective actions.
• Collaborating with PHC teams for joint supportive supervision, documenting gaps and improvements in service delivery.
• Monitoring data collection, validation, and timely reporting across MNCH/N indicators, conducting routine data quality checks, and maintaining updated registers and reporting tools.
• Engaging with stakeholders, including community health workers and ward development committees, to promote community-based outreach and referral coordination.
• Contributing to training, mentorship, and capacity-strengthening efforts for facility and community-level teams.
• Performing other duties as assigned that align with the objectives of the role.

Required Qualifications:
Candidates must possess a Bachelor’s degree in Nursing, Midwifery, Public Health, Community Health, or a related field. Additionally, applicants should have at least 4 years of experience supporting maternal, newborn, child health, nutrition, primary healthcare, or HIV programs. Familiarity with Nigeria's primary healthcare systems and community structures is preferred, along with experience in data management and monitoring and evaluation tools. A strong background in District Health Information Systems (DHIS2) is highly desirable, including data entry, management, reporting, and basic administration" style="border-bottom: 1px dotted #007bff !important;">system administration. Prior experience in a non-governmental organization (NGO) or government agency, particularly in public health or health systems strengthening programs, is an advantage.

Educational Background:
The educational requirement for this position is a Bachelor’s degree in a relevant field such as Nursing, Midwifery, Public Health, or Community Health. This educational background is essential to ensure that the candidate has the necessary knowledge and skills to effectively support the health initiatives outlined in the job description.

Experience:
The position requires a minimum of 4 years of relevant experience in supporting maternal, newborn, child health, nutrition, primary healthcare, or HIV programs. Candidates should have a proven track record of working within public health systems and possess familiarity with community health structures in Nigeria. Experience with data management and monitoring and evaluation tools is also highly desirable, as is a strong background in District Health Information Systems (DHIS2).

Languages:
Proficiency in English is mandatory for this position, as it is the primary language of communication within the organization and for reporting purposes. Knowledge of local languages spoken in Bauchi State would be considered an asset, as it would facilitate better communication with community members and stakeholders.

Additional Notes:
This position is based in Katagum LGA, Bauchi State, Nigeria, and involves a significant amount of travel, estimated at 50% to 70% of the time. The expected hiring salary range for this role is indexed to USD 12,300 - 17,000 for annual gross salary, which includes basic pay and allowances. FHI 360 is committed to providing a safe work environment and adheres to strict safeguarding policies to protect vulnerable populations from exploitation and abuse. The organization is an equal opportunity employer and encourages applications from all qualified individuals, including those with criminal histories, in accordance with applicable laws.