Alternant Communication Digitale

Job Posting Organization:
Action contre la Faim, established in 1979, is an international non-governmental organization dedicated to combating hunger worldwide. With a humanitarian charter based on principles such as independence, neutrality, non-discrimination, free and direct access to victims, professionalism, and transparency, the organization has maintained its identity for 45 years. Its mission is to save lives by eliminating hunger through the prevention, detection, and treatment of undernutrition, particularly during and after emergencies related to conflicts and natural disasters. In 2024, Action contre la Faim assisted over 26 million people across 57 countries globally, coordinating its programs around seven areas of activity: Nutrition and Health, Mental Health and psychosocial-support" style="border-bottom: 1px dotted #007bff !important;">Psychosocial Support, security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">Food Security and Livelihoods, Water, Sanitation and Hygiene, Advocacy, Climate, and Research. More information can be found at www.actioncontrelafaim.org.

Job Overview:
The position of Alternant Communication Digitale involves providing creative, operational, and strategic support to the digital communication team. The candidate will be responsible for animating and moderating various social media communities, managing incoming messages, and anticipating moderation needs for upcoming campaigns. This includes producing and enriching reference documents for community responses, enhancing native response modules on platforms or bots, and fostering positive interactions with communities to build loyalty and connection. The role also entails being the point of contact for donor message management on social media, responding to donor inquiries in collaboration with the fundraising team, and engaging with donors through their posts. Additionally, the candidate will produce and send reporting on fundraising pages to data and marketing" style="border-bottom: 1px dotted #007bff !important;">digital marketing teams, create, publish, and schedule content, ensure adherence to the editorial calendar, and participate in defining the editorial line. The candidate will also conduct technical and sectoral monitoring, manage e-reputation, and provide recommendations, while escalating any potential crises to their supervisor. Support for other social media administrators within ACF and facilitating exchanges across different accounts and groups will also be part of the role.

Duties and Responsibilities:

• Animate and moderate communities across various social media platforms.
• Manage incoming messages and moderate content.
• Anticipate moderation needs for upcoming campaigns by gathering information.
• Produce and/or enhance reference documents for community responses.
• Enrich native response modules on platforms or bots with these responses.
• Develop positive exchanges with communities to foster loyalty and connection.
• Serve as the point of contact for donor message management on social media.
• Respond to donor inquiries in collaboration with the fundraising team.
• Engage, retain, and thank donors through their posts. 1
• Produce and send reporting on fundraising pages to data and digital marketing teams. 1
• Create, publish, and schedule content while adhering to the editorial calendar. 1
• Participate in defining the editorial line. 1
• Conduct technical and sectoral monitoring, manage e-reputation, and provide recommendations. 1
• Escalate potential crises and bad buzz to the supervisor. 1
• Support other social media administrators at ACF. 1
• Facilitate exchanges within different accounts and groups by interacting with posts as the ACF page (posting, liking, commenting). 1
• Respond to questions and needs as formulated by the supervisor.

Required Qualifications:
The ideal candidate should be pursuing a minimum of a Bac +3 in marketing, communication, or digital communication. They should have a strong understanding of social media, a genuine enthusiasm for these channels, and the ability to animate a community with relevance and creativity. The candidate must comprehend the specificities and codes of each platform and be able to adapt tone and formats according to target audiences. Strong writing skills are essential, with good spelling and fluid syntax, and the ability to write impactful content. Oral communication skills are a plus.

Educational Background:
Candidates should be pursuing at least a Bac +3 degree in marketing, communication, or digital communication, which provides a foundational understanding of the principles and practices necessary for effective communication in a digital context.

Experience:
While specific prior experience may not be required, familiarity with social media management and community engagement is highly desirable. The candidate should demonstrate a proactive approach and a willingness to learn and adapt in a dynamic environment.

Languages:
Fluency in French is mandatory, given the nature of the role and the audience. Proficiency in English or other languages would be considered an asset, enhancing the candidate's ability to engage with a broader audience and collaborate with international teams.

Additional Notes:
This position is an apprenticeship contract lasting 12 months, based in Montreuil (Seine-Saint-Denis). The desired work rhythm is four days a week with one day off. The salary is based on the legal minimum, adjusted according to age and educational level, and is distributed over 13 months. Employees are entitled to 21 days of RTT (reduced working time) prorated based on presence, and 25 days of paid leave also prorated. Health coverage is provided at 80% by ACF, and transportation costs are reimbursed at 50% between home and work. Meal vouchers are partially covered by the association, and there are additional social benefits. The organization supports remote work, allowing employees to choose to work fully or partially from home, with a requirement for four days of presence per month at the headquarters for meetings and collective events. The first six weeks will require two days of presence per week for team integration.