Référent·e Acquisition et Engagement des Donateurs

Job Posting Organization:
Handicap International (HI) is an independent and impartial international solidarity organization that operates in situations of poverty and exclusion, conflict, and disasters. Established to support people with disabilities and vulnerable populations, HI works to respond to their essential needs, improve their living conditions, and promote respect for their dignity and fundamental rights. The organization is present in 58 countries and implements activities aimed at serving vulnerable populations, including refugees, displaced persons, and those affected by injuries and the dangers posed by weapons, munitions, and explosive devices.

Job Overview:
As a Référent·e Acquisition et Engagement des Donateurs, you will be directly responsible for acquiring and retaining donors for Handicap International Luxembourg. Reporting to the Marketing Manager, your role will involve ensuring a high-quality, human, and engaged relationship with donors. You will deploy, coordinate, and optimize various channels for donor acquisition and engagement. This position is within a small organization of about 20 people, where you will work collaboratively across departments. You will also work closely with the Philanthropy and Partnerships department, as well as with the Communication, Global Citizenship Education (ECM), and Development and Emergency Aid project departments to identify opportunities and maximize the effectiveness of your actions.

Duties and Responsibilities:
Your main responsibilities will include implementing and coordinating actions to recruit new donors through various methods such as door-to-door outreach, private venues, events, and targeted actions in companies or schools. You will deploy telemarketing campaigns aimed at reactivating, qualifying leads, conducting welcome calls, and engaging donors after their first donation. Additionally, you will work on developing the lifetime value of donors through retention campaigns, handling payment incidents, converting one-time donors into regular donors, and upgrading their contributions. You will be responsible for designing, testing, and improving operational tools such as scripts, arguments, and support materials. Monitoring, analyzing, and optimizing the performance of your actions will also be part of your duties, along with producing activity reports and operational analyses. You will ensure a high-quality donor relationship by addressing inquiries through various channels (phone, email, mail) and ensuring a positive experience at every interaction. Furthermore, you will support cross-departmental actions and events to engage with our audiences.

Required Qualifications:
You should have confirmed experience in a commercial, development, or fundraising role, including field contact and telemarketing. Mastery of sales techniques, argumentation, and mobilization is essential, along with proficiency in office tools, CRM systems, and performance tracking. You must be autonomous, rigorous, and organized, with a strong sense of priorities. Excellent interpersonal skills, a developed sense of service, and the ability to listen, persuade, and build long-term relationships are crucial. You should possess analytical skills, the ability to structure and present results, and the capability to organize and disseminate operational practices. Experience in the associative, humanitarian, or social economy sector is preferred. Your motivation and alignment with HI's values will be key differentiators.

Educational Background:
While specific educational qualifications are not detailed in the job ad, a background in fields related to marketing, communications, social sciences, or a related discipline would be beneficial for this role.

Experience:
The position requires confirmed experience in a relevant field, particularly in commercial roles, development, or fundraising, with a focus on direct contact and telemarketing. This experience should demonstrate your ability to engage with donors effectively and manage relationships.

Languages:
Fluency in French is mandatory for this position, as it is the primary language of communication within the organization and with donors. Additional language skills may be considered an asset, particularly in English or other languages relevant to the organization's operations.

Additional Notes:
The position is a permanent contract (CDI) with a start date of August 1, 202

• The salary will be determined based on the candidate's profile. Benefits include meal vouchers and a 13th-month salary. The organization promotes a work environment that encourages autonomy, initiative, and responsibility, and offers a central role within a committed team.